Call Center Courses in Dhaka with live practice session (Beginner)

Call Center Courses in Dhaka with live practice session (Beginner)

Course Title            : Call center training with live practice session (Beginner)

Duration                  : 20 Days

Price                        : 10000tk

Total Seat No          : 10

Class Schedule       : Monday, Wednesday and Friday. (08:00 PM to 09:00 PM)

Basic requirements

Good in English

Course Outlines

  1. Introduction to Call Centers
    1. What is a Call Centre?
  2. Professionalism
    1. Attitude
    2. Appearance & Grooming
    3. Attendance
    4. Working as a Team
  3. Customer Service
    1. What is Customer Service?
    2. Good vs. Poor
    3. Types of Service
    4. Customer Needs
    5. The Upset Customer
  4.  Telephone Skills
    1. Telephone Etiquette
    2. Telephone Anxiety
    3. Opening a Call
    4. Logging a Call
    5. Closing a Call
    6. Call Monitoring
    7. The Art of Listening
  5. Computer Skills
    1. Basic Hardware
    2. Basic Software
    3. The Internet
    4.  Email 

 

ENROLL THE COURSE
5th Floor (Lift Button-4), BBTOA Building,
9 No South Kallyanpur, Mirpur Road, Dhaka 1207
Phone: +88 02 8091125
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