Advanced call center training & live practice session

Course Details

Special Benefit

Job Assurance After Complete This Course

Basic Requirements

1. Good in English

2. Getting trained in evening Time

3. Working ability at night time

Course Outlines

1. Introduction to Call Centers

   1. What is a Call Center?

2. Professionalism

   1. Working as a Team

   2. Attendance

   3. Appearance & Grooming

   4. Attitude

3. What is Customer Service?

   1. The Upset Customer

   2. Customer Needs

   3. Types of Service

   4. Good vs. Poor

4. Telephone Skill

   1. Call Monitoring

   2. Closing a Call

   3. Logging a Call

   4. Opening a Call

   5. Telephone Anxiety

   6. Telephone Etiquette

   7. The Art of Listening

5. Computer Skills

   1. Email

   2. The Internet

   3. Basic Software

   4. Basic Hardware

6. Health & Safety

   1. Workers Compensation

   2. Ergonomics

   3. Health Concerns

   4. Human Rights

   5. Laws & Legislation

7. Successful Sales

   1. Project Management strategies

   2. Training protocols

   3. The complexity of the product or service

   4. The educational level of newly hired call center agents