Course Details
Course Title : Advanced call center training & live practice session
Duration : 30 Days
Price : 18,000tk
Total Seat No : 10
Class Schedule : Tuesday and Thursday. (08:00 PM to 09:00 PM)
Special Benefit
Job Assurance After Complete This Course
Basic Requirements
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Good in English
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Getting trained in evening Time
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Working ability at night time
Course Outlines
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Introduction to Call Centers
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What is a Call Center?
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Professionalism
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Working as a Team
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Attendance
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Appearance & Grooming
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Attitude
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What is Customer Service?
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The Upset Customer
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Customer Needs
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Types of Service
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Good vs. Poor
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Telephone Skill
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Call Monitoring
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Closing a Call
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Logging a Call
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Opening a Call
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Telephone Anxiety
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Telephone Etiquette
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The Art of Listening
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Computer Skills
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Email
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The Internet
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Basic Software
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Basic Hardware
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Health & Safety
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Workers Compensation
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Ergonomics
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Health Concerns
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Human Rights
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Laws & Legislation
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Successful Sales
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Project Management strategies
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Training protocols
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The complexity of the product or service
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The educational level of newly hired call center agents
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ENROLL THE COURSE